Refunds Policy
Refunds Policy
We take pride in the quality of our products, and want our customers to have a positive experience with our products and our brand. We understand sometimes things go wrong and this can be inconvenient and frustrating. Under any circumstances where you have concerns please first make contact us via the contact form or email us at info@glamrcosmetics.com. From there we can assess the situation and help resolve the issue.
Our Returns Policy is in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.
A product MAY be returned if it is deemed faulty, damaged, different to the product purchased, or been wrongly described.
We take no responsibility for any allergies to our products. All our ingredients are listed on our website which you can view prior to purchase.
Items should be returned to us via post (at consumers expense). We will supply postage details once we have received a written request from you.
If the order item can be replaced we will reissue the product to you free of charge and postage. If we are unable to replace the item, we will issue you a refund within 14 days of receipt of the item. This is to allow time for the item to be assessed and payment to be processed via your bank.
We do not accept returns due to change of mind, damage to packaging (eg. box is bent but the product inside is in tact).
If you have concerns the product is not giving the results advertised, you may be asked to provide photos, or further information to support your claim before your request for a refund/replacement will be assessed.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. In the event of a dispute, we aim to be fair and reasonable and will endeavour to resolve any disputes directly with the consumer. We also encourage consumers to research their rights under the Australian Consumer Law.
Glam R Cosmetics is a growing range of products specifically for lash and brow lovers! Whether it be for personal use or for salon professionals, these products have been thoroughly tried and tested to ensure consumers are highly impressed with the quality of each item.
Our brand was created by founder Jordan Coffey, who has worked in the beauty industry for over 20 years. In 2013 Jordan was early to jump on the lash extensions trend, and opened Glam R Us Face & Body, a beauty salon specialising in lash and brow treatments. Over the years Jordan and her team have worked using many products from all over the world, and know what clients are looking for when it comes to quality cosmetics.
With years of experience in the field, it seemed a natural progression to launch her own range of products that she can work with and share with clients and other beauty professionals. We are so proud of what we have created, and are excited to grow the range with other exciting products over time.
We pride ourselves on using scientifically proven ingredients in our products to achieve desired outcomes. Each item in our range is what we consider the holy grail of their category within the beauty industry.
find us locally
Stockists
The Gel Bar, Woongarrah NSW 2250
Glam R Us Face & Body, Terrigal NSW 2260
H20 Skin + Body, Manuka ACT 2603
Latari Bakri Beauty, East Gosford NSW 2250
If you are interested in becoming a stockist, please fill out a contact form